Skip to main content

Sign-Up Troubleshooting Tips!

Updated over 2 weeks ago

Started the Sign-Up Process and Getting a Bit Stuck?

Here are Some Handy Tips to Get You Started!
​

Just getting started with the sign-up process? Check out our detailed guide to learn more: Signing Up to Ruby Sweeps! πŸ”₯
​

Made it through the sign-up process and still having some trouble? Take a look at our tips below!πŸ’‘
​


Finding the Email Verification Link

Once you've set your password and clicked 'Send Verification', you'll see a message that says 'Check Your Inbox!' (see example below).
​

IMG_2727.jpg


​

This action sends a verification email from [email protected] to the email you registered with. πŸ’Œ
​

If you can’t find the email, try searching 'noreply' in your email search bar. πŸ”Ž
​
​

Still Can’t Find It? πŸ€”

  • Check Your Spam Folder
    Sometimes new emails end up in spam. Be sure to check there just in case! πŸ—‘οΈ
    ​

  • Double-Check Your Email Address
    We’ve all been there! 🫣 A typo or using the wrong email domain (like @yahoo instead of @gmail) could send the verification email to the wrong place.
    ​

  • Is Your Email Storage Full?
    If your inbox is full, new emails might not come through. Try deleting old emails to free up space and see if that helps.
    ​
    ​



    ​

Getting a Location Error?

Is this message popping up for you when you try to sign up?
​

IMG_2731.jpg


​

Didn't Receive the New Player Sign-Up Bonus?

New players receive 10,000 Gold Coins on us just for joining and email verifying on Ruby Sweeps! πŸ“¨ More info on that, here! Sign-Up Bonus
​

If for some reason you didn't automatically receive your sign-up bonus, The Automatic Sign Up Bonus is Missing! What Do I Do? article can help!
​

If you still can’t find your verification email or need a hand in your sign-up process, feel free to reach out to our Customer Support team! 😎

Did this answer your question?