Started the Sign-Up Process and Getting a Bit Stuck?
Here are Some Handy Tips to Get You Started!
Just getting started with the sign-up process? Check out our detailed guide to learn more: Signing Up to Ruby Sweeps! 🔥
Made it through the sign-up process and still having some trouble? Take a look at our tips below!💡
Finding the Email Verification Link
Once you've set your password and clicked 'Send Verification', you'll see a message that says 'Check Your Inbox!' (see example below).
This action sends a verification email from [email protected] to the email you registered with. 💌
If you can’t find the email, try searching 'noreply' in your email search bar. 🔎
Still Can’t Find It? 🤔
Check Your Spam Folder
Sometimes new emails end up in spam. Be sure to check there just in case! 🗑️
Double-Check Your Email Address
We’ve all been there! 🫣 A typo or using the wrong email domain (like @yahoo instead of @gmail) could send the verification email to the wrong place.
Is Your Email Storage Full?
If your inbox is full, new emails might not come through. Try deleting old emails to free up space and see if that helps.
Getting a Location Error?
Is this message popping up for you when you try to sign up?
Check to see that Ruby Sweeps is available to play in your state! - Is Ruby Sweeps Available to Play in My State?
If you're living in a state where Ruby Sweeps is available but you're experiencing trouble signing up or signing in - this article can help you too! I'm Experiencing Location Issues, What Can I Do?
Didn't Receive the New Player Sign-Up Bonus?
New players receive 10,000 Gold Coins on us just for joining and email verifying on Ruby Sweeps! 📨 More info on that, here! Sign-Up Bonus
If for some reason you didn't automatically receive your sign-up bonus, The Automatic Sign Up Bonus is Missing! What Do I Do? article can help!
If you still can’t find your verification email or need a hand in your sign-up process, feel free to reach out to our Customer Support team! 😎