If you need a break, for a short time or forever, our friendly Customer Support Team can help 🫶
There are two different ways you can choose to step away from our site.
✖️ Self-Exclude
Self-Exclusion is an indefinite amount of time away. You can still come back if you want to, and you'll need to reach out to us if you'd like to come back. There is a one-week minimum time away to ensure you have the necessary time to reflect on your gameplay. You can complete Self Exclusion on your own via your account. 🙏🏼
❌ Permanent Closure
The closure of your account is a permanent and irreversible decision. Once this is confirmed you won't be able to come back to Ruby Sweeps. ❌ You can complete this action in the Responsible Gaming section on the chat flow! You can also email in or reach out on the live chat.
We’re here to support you however you need! Feel free to reach out on the chat if you have any more questions 🤝