Oh no! Here's what might have happened! Here are some tips!
The payment failed 🚫
Most times, if you have not received your free Emeralds, this means that your payment has failed.
Check your emails for a Purchase Confirmation email to be sure.
If you have not received an email, it's likely that there was a failed purchase attempt.
If you have PENDING funds on your account, these will be returned to you within 72 hours.
Note: If you receive the message "Your billing information does not match your credit card. Please check with your bank," it means the details entered do not match the information your bank has on file. [Learn more about how to resolve this here.]
Still missing Free Emeralds? Want to know why your purchase failed?🤔
We have a dedicated section in our support chat bubble for this!
Feel free to reach out to the Customer Support Team with:
The date and time of your purchase.
The Coin Bundle that you purchased.
The last 4 digits of the card used.
We'll take a look at your account to make sure you get the information that you need 🌟