Didn't receive the verification email?
Check your spam or junk folder for an email from [email protected] - type "noreply" in your email search bar.
Document upload rejected?
Ensure your ID or proof of address is clear, unobstructed, and shows all four corners. Liveness selfies must show your face clearly.
We have some other handy tips that could help! 💡
Take your photos in a well-lit space. Clear photos get the best results. ☀️
If your camera quality isn't the best, try taking photos on another device and then sending them to yourself before uploading. 📨
You might have used all the storage on your device. See if there are any images, files, or apps that you can delete from your storage and try again! 🗑️
Use an ID that isn't damaged. If your ID is damaged, it will likely be rejected. ❌
Make all of your information visible. We need to clearly see your name, photo, date of birth, and issue/expiry date. 🪪
Upload a photo of a PDF document of your Proof of Address. We can't accept screenshots. 📷
Make sure your document is less than 3 months old. We need to be able to see the date in your photo or PDF upload. 📅
All four corners of your document should be visible in your photo upload. 📄
Location Availability
Ruby Sweeps is available in most U.S. states. You must be in an approved state to play. Check your state's availability before signing up.
We're Available In:
✅AK | Alaska | ✅AL | Alabama | ✅AR | Arkansas |
✅CO | Colorado | ✅FL | Florida | ✅GA | Georgia |
✅HI | Hawaii | ✅IA | Iowa |
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✅KS | Kansas | ✅MA | Massachusetts |
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✅MN | Minnesota | ✅MO | Missouri | ✅NC | North Carolina |
✅ND | North Dakota | ✅NH | New Hampshire | ✅NM | New Mexico |
✅OK | Oklahoma | ✅OR | Oregon | ✅PA | Pennsylvania |
✅SC | South Carolina | ✅SD | South Dakota | ✅TN | Tennessee |
✅TX | Texas | ✅VA | Virginia | ✅VT | Vermont |
✅WI | Wisconsin | ✅WY | Wyoming | ✅PR | Puerto Rico |
We Are Not Available In:
❌AZ | Arizona | ❌CA | California | ❌CT | Connecticut |
❌DE | Delaware | ❌IL | Illinois | ❌KY | Kentucky |
❌LA | Louisiana | ❌MD | Maryland | ❌MI | Michigan |
❌MS | Mississippi | ❌MT | Montana | ❌NE | Nebraska |
❌NJ | New Jersey | ❌NV | Nevada | ❌NY | New York |
❌OH | Ohio | ❌RI | Rhode Island | ❌UT | Utah |
❌WA | Washington | ❌WA | West Virginia | ❌ IN | Indiana |
Bonus not received or working?
Make sure you are email verified, and have completed your sign up. Unsure if you have completed verification? Check in your Account section, under the verify your identity section. You will see a green tick if you have completed this!
Once this is complete, and you still haven't received the automatic bonus or you are having trouble with your gift code then contact Customer Support.
Need to Contact Support?
Send us a message through chat, or email us at [email protected]