Ruby Play Network

Whether you have a question, a problem, or just want to say hi, our friendly Customer Support team is ready to assist.

Sunday – Thursday: 4:00 PM – 11:00 PM CDT 🟢

Please note: Redemptions are reviewed and approved during Customer Support hours.

Click Send us a Message at the bottom of your screen on Ruby Sweeps. From there, you can:

- Start a new conversation with our team
- View any open tickets
- Check your ticket history

A support ticket will be created automatically, and we'll get back to you as soon as we're back online 😊

The more info you share up front, the quicker we can help. When relevant, include:

Your device type (Apple/iOS or Android/Windows)

Browser you're using (Chrome, Safari, etc.)

A description of the issue and any error messages

For game issues: which game, the date/time, and any Gold Coins or Emeralds you think are missing

For payment issues: transaction ID and last 4 digits of the card used

- Your device type (Apple/iOS or Android/Windows)
- Browser you're using (Chrome, Safari, etc.)
- A description of the issue and any error messages
- For game issues: which game, the date/time, and any Gold Coins or Emeralds you think are missing
- For payment issues: transaction ID and last 4 digits of the card used

Customer support hours, how to contact us, and what info to include for the fastest help.

Contacting Customer Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Contacting Customer Support

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🕘 Customer Support Hours

💬 How to Contact Us

Outside Support Hours

💡 Helpful Tips for Faster Help