What Happens if You are Permanently Banned? Lila October 16, 2024 00:40 Updated We will only permanently ban your account if you have violated our Terms and Conditions. π« If your account is permanently banned, you will not be able to: β Create a new account β Reactivate your current or any existing accounts β Receive any marketing emails βReceive your existing redemption βοΈ All Emeralds and Gold Coins will be removed from your account Here are our relevant Terms and Conditions: Please note that while we regret this action, we state within our Terms and Conditions the following: 8.2.1.2 We are entitled to restrict Your Customer Account in any manner that We may deem reasonably appropriate, including suspending or deactivating Your Customer Account. 2.3 We reserve the right at all times to, at Our sole discretion: 2.3.7 Forfeit and/or confiscate points available on a Phoenix account and/or refuse to honor a claim, in the event that, directly or indirectly, the Phoenix rules have been violated and/or other unauthorized activities have occurred in connection with a sweepstakes play event and/or the operation of a Phoenix account. This is subject to any of the said events in connection with the Phoenix and/or the claim in question. Check out our full Terms and Conditions and Rules of Play for more information. Related articles My Account Has Been Hacked, What Do I Do? Why Can't I Log into My Account? Can I Talk to a Real Person on the Phone? Do Gold Coins or Emeralds Have Higher Odds or Payouts? What is the WELCOME Promo Code? Comments 0 comments Please sign in to leave a comment.