What is Self-Exclusion? Ruby Sweeps September 09, 2024 04:00 Updated Self-Exclusion is a Responsible Gaming feature to help players concerned about their gaming! Self-Exclusion is used by players who believe they’re at risk of developing a gaming problem or who genuinely struggle to keep their gameplay in moderation. There are other tools for players wanting to moderate their gameplay too. Key Things to Know! Self-Exclusion allows players to take an indefinite break from our game site. This is temporary and you can reactivate your account at any time by contacting the Customer Support team. There is a minimum one-week Self Exclusion period that must be completed before you can request to return. This ensures you have taken the necessary time away to reflect on your gameplay. We may ask you to set some limits or take a questionnaire on your return, this is simply to support your gameplay How does Self-Exclusion work? Once you’ve confirmed the action to self-exclude you will be logged out and access to your account will be prevented. We will remove you from our marketing databases, so you won’t receive notifications from us. We’d recommend you remove Ruby Sweeps from your home page and remove yourself from any Ruby Sweeps social groups. What if I have pending redemptions? Any redemption reservations that were made prior to your self-exclusion will be processed as normal. Any remaining currency in your account will stay there and you will not be able to make any more reservations during your period of self-exclusion. What happens to my remaining Gold Coins and Emeralds? Any remaining Gold Coins and Emeralds will stay in your account. Emeralds will expire after 120 days; this can be found in our terms and conditions. It is your responsibility to be aware of this expiration date and to take action if need be. If you’d like to rejoin us or have any questions about self-exclusion, please don’t hesitate to contact our support team 💖For other ways to step back from Ruby Sweeps, check out this article How Can I Close My Account? Related to Responsible Gaming Related articles How Can I Close My Account? What is Permanent Closure? What is Taking a Break? What is Responsible Gaming? What’s a Redemption Reversal Hold? Comments 0 comments Article is closed for comments.