FAQ - RUBY Rewards Lila September 25, 2024 02:28 Updated We've gathered some common questions and listed answers below! Do you have to authorise your account every time to get onto Ruby Rewards? No! Just once is enough to give you access to RUBY Points! 🫶 What happens if I unauthorize my RUBY Rewards account, but want to authorize it again? You can reauthorize your RUBY Rewards account even though you have previously unauthorized your account. 🌟 Just log in to your Ruby Sweeps account and click the Connect button by the RUBY Points balance section. You'll need to make sure you use the same email address that is associated with your Ruby Sweeps account. ❤️ How do I unauthorize my RUBY Rewards Account? 1. Go to your RUBY Rewards account - RUBY Rewards! 2. Login with your Ruby Sweeps/RUBY Rewards email and password. 3. Click on your name at the top of the screen. 4. Click "Account". 5. Click on "Revoke Authorization". Once you've completed these steps, your Ruby Sweeps Account will once again show the "Connect" button next to your RUBY Rewards balance. 😊 My name is hyphenated and it's not working! The RUBY Rewards system doesn't recognize names with hyphens in them. Our team is working on a future fix for this. 🥳 But don't worry! We can still get you signed up with RUBY Rewards. If your name has a hyphen (ex. John Brown-Smith), please remove the hyphen and write it as one long last name. (ex. John BrownSmith). I'm trying to enter a password, but it's not allowing it, what do I do? The password you use for your RUBY Rewards account doesn't need to match your Ruby Sweeps password. 😊 Here's what you should use to set a strong, easy-to-remember password for RUBY Rewards: - Use a few memorable, random words longer than 5 characters - Add numbers where possible - Include uppercase letters - Don't use your name, address or other identifiable information If you have any issues, click the eyeball icon by your password, you can take a peek and make sure that your password is typed in correctly. Related articles RUBY Rewards Points & Purchase Queries What Is RUBY Rewards? RUBY Rewards Account Queries Sign Up Process for RUBY Rewards December/January Refer-a-Friend! Comments 0 comments Article is closed for comments.