I'm Having Issues Uploading My Documents for Verification Cece Bartley October 16, 2024 01:41 Updated We have some handy tips that could help! 💡 Taking Photos of Your Documents ✅Take your photos in a well-lit space. Clear photos get the best results. ☀️ ✅If your camera quality isn't the best, try taking photos on another device and then sending them to yourself before uploading. 📨 Uploading Photos or Documents ✅You might have used all the storage on your device. See if there are any images, files, or apps that you can delete from your storage and try again! 🗑️ Accepting my ID ✅Use an ID that isn't damaged. If your ID is damaged, it will likely be rejected. ❌ ✅Make all of your information visible. We need to clearly see your name, photo, date of birth, and issue/expiry date. 🪪 Accepting my Proof of Address ✅Upload a photo of a PDF document of your Proof of Address. We can't accept screenshots. 📷 ✅Make sure your document is less than 3 months old. We need to be able to see the date in your photo or PDF upload. 📅 ✅All four corners of your document should be visible in your photo upload. 📄 If you're still having trouble verifying, reach out to the Customer Support Team for some help. Related articles How to Redemption Verify Your Account! Who is Sumsub? How Long Will It Take For My Account To Be Verified? Why Do I Need to Verify My Account? Can I Talk to a Real Person on the Phone? Comments 0 comments Article is closed for comments.