I Made a Purchase and Didn't Receive My Free Emeralds, What Happened? Cece Bartley October 01, 2024 22:44 Updated Oh no! Here's what might have happened! Here are some tips! The payment failed 🚫 Most times, if you have not received your free Emeralds, this means that your payment has failed. Check your emails for a Purchase Confirmation email to be sure. If you have not received an email, it's likely that there was a failed purchase attempt. If you have PENDING funds on your account, these will be returned to you within 72 hours. A purchase was made for a $4.99 Coin Only Bundle 🪙 Our $4.99 Starter Coin Bundle includes 5000 Gold Coins for social gameplay on Ruby Sweeps and does not include any Free Emeralds. Be sure to check each Coin Bundle and their bonuses before completing your Coin Bundle purchase to ensure you're getting what you need. Still missing Free Emeralds? Want to know why your purchase failed?🤔 We have a dedicated section in our chat bubble for this! Feel free to reach out to the Customer Support Team with: The date and time of your purchase The Coin Bundle that you purchased The last 4 digits of the card used We'll take a look at your account to make sure you get the info that you need. 😊🔥 Related articles Can I Talk to a Real Person on the Phone? How Can I Win Myself Some Freeplay? How to Redemption Verify Your Account! I Want To Play For Free, How Can I Do That? Comments 0 comments Article is closed for comments.