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Ruby Sweeps
Ruby Sweeps
Ruby Sweeps
Sign Up
What is the Help Centre?
Signing Up to Ruby Sweeps!
Is Ruby Sweeps Available to Play in My State?
What are the New Player Bonuses?
Sign-Up Troubleshooting Tips!
The Automatic Sign Up Bonus is Missing! What Do I Do?
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RUBY Rewards
What Is RUBY Rewards?
Sign Up Process for RUBY Rewards
RUBY Rewards Verification Process
Promotions with RUBY Rewards!
FAQ - RUBY Rewards
RUBY Rewards Account Queries
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Verification
What is Verification on Ruby Sweeps?
How Long Will It Take For My Account To Be Verified?
How to Purchase Verify Your Account!
How to Redemption Verify Your Account!
Why Do I Need to Verify My Account?
What Happens When I Submit Images For Verification?
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Accounts
How Do I Check My Balance?
What Do I Do If I've Forgotten My Password?
Can I Update the Email Address For My Ruby Sweeps Account?
Can I Have More Than One Account?
Why Can't I Log into My Account?
How Can I Close My Account?
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Gold Coins and Emeralds
What are Gold Coins and Emeralds?
What are Complimentary vs Won Emeralds?
Can I Switch Between Playing with Gold Coins or Emeralds?
Do Gold Coins or Emeralds Have Higher Odds or Payouts?
Purchase and Payments
How Do I Purchase a Coin Bundle?
Will I Get a Receipt for my Coin Bundle Purchase?
What Can I Pay with to Purchase a Coin Bundle?
How do I Update my Bank Account?
I Made a Purchase and Didn't Receive My Free Emeralds, What Happened?
Where Can I Find My Transaction ID for a Recent Coin Bundle Purchase?
Coin Bundles
What are Coin Bundles?
What is in the Gold Coin Bundles on Ruby Sweeps?
Free Play
Everything You Need to Know About The Daily Spin Wheel!!
I Want To Play For Free, How Can I Do That?
How Can I Win Myself Some Freeplay?
Redemptions
The Redemption Process at Ruby Sweeps!
What Is A Redemption Reservation?
How Do I Make a Redemption Reservation?
What Do the Redemption Statuses Mean?
Completing IRS 1099 Tax Forms
Can I Redeem Gold Coins?
See all 8 articles
Promotions
December/January Refer-a-Friend!
$250 Free Play Weekly Giveaway
WHOOPSIE - Matchplay Code
What Promotions Are Available at Ruby Sweeps?
How Do Jackpots Work?
What is a Promo Code?
See all 11 articles
Responsible Gaming
What is Responsible Gaming?
Where Can I Find More Information About Responsible Gaming?
Where Can I Find Additional Support or Assistance?
Self Assessment Checklist
What is Taking a Break?
What is Self-Exclusion?
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VIP Support
What is the Ruby Sweeps VIP program?
How Can I Join The Ruby Sweeps VIP Program?
What Are The Benefits For Each VIP Level?
Our Support Team
What Are Your Customer Support Hours?
How Can I Contact Customer Support?
Can I Talk to a Real Person on the Phone?
I Want to Give Feedback, How Do I Do That?
Games
What Game Should I Play?
What is Volatility?
What Is RTP?
What Are The RTP's For Specific Games on Ruby Sweeps?
What Are Pay Tables?
What Are Pay Lines?
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Terms and Conditions
Valentine's Day Tournament - 2025
Jackpot - Starting February 10th 2025
Super Bowl Limited Time Game - February 2025
Jackpot - Starting February 3rd 2025
Chinese New Year Tournament - Jan 2025
Limited Time Offer January 23rd 2025
See all 30 articles
Social Media Promotions Terms and Conditions
Benji's Delight Social Media Competition
Where Are They Hiding - Nights of Romance
I Am Lost
Big Winner - Comment Giveaway
Where Are They Hiding - POG
"We're Verified" Promotion