There are a few reasons that might be the case!
We've listed them below for you to check out!
📧 Email Verification Incomplete
Have you just created a new account?
You'll need to complete the email verification step to log in.
Check your emails for a message from [email protected] and click the long blue link to complete this step.
If you can't find it in your inbox, have a look in your spam folder or search "noreply" in your email search bar to filter this email.
If you're still unable to find this email, reach out to Customer Support for more assistance.
✖️ Wrong Password
Make sure you are entering the correct password.
You can click on the eye icon in the password field to ensure it's been typed in correctly.
🤔 Forgotten Password
If you've forgotten your password, you can reset your password on your own.
Take a look at the "What do I do if I've Forgotten my Password" article for a step-by-step guide.
🌴 Self-Exclusion
Did you recently Self-Exclude or Take a Break from Ruby Sweeps?
If so, your account will be disabled until your break has concluded or you're ready to return from your Self-Exclusion time.
You can reach out to Customer Support if you have any questions or need more assistance.
🚫 Temporarily Disabled Account
Your account may have been temporarily disabled by our Customer Support Team.
When we disable an account, we will always send an email notifying you about this temporary disable.
Most times, we are conducting some investigations and need more information from you before we can continue.
Check your emails for our messages and you can respond to that email to work together to reactivate your account.
If you cannot find our email, reach out to Customer Support for more assistance.
❌ Permanently Banned Account
Your account may have been permanently banned by our Customer Support Team.
When we disable an account, we will always send an email notifying you about this permanent ban.
If you cannot find our email, reach out to Customer Support for more assistance.