Responsible Gaming Policy Cece Bartley August 21, 2024 21:21 Updated Responsible Gaming Policy Last updated: 18th July 2024 Version: 2.0 At play.rubysweeps.com (the “Website”), our goal is to provide you with a fun entertainment experience (the “Services”) through responsible game play. The key word is “responsible.” We understand there are inherent risks associated with online game play which can be detrimental both socially and financially if our customers do not exercise appropriate discretion. To that end, we have created control measures, which are available to you whenever you feel you might be playing social games in excess. We also reserve the right to implement these control measures if we, in our independent judgement, believe you are playing irresponsibly.Our Services are provided solely for entertainment and amusement purposes only. NO PURCHASE IS NECESSARY TO PLAY ANY GAMES, ACCESS THE WEBSITE, OR OTHERWISE UTILIZE OUR SERVICES. At no point during your use of the Services should you feel any obligation to purchase any item in order to continue playing any games. For more information on how you may obtain free Gold Coins and/or Emeralds to participate in games, please visit our Terms and Conditions found at https://play.rubysweeps.com/terms and Rules of Play found at https://play.rubysweeps.com/rules. We reserve the right to update this policy from time to time, as determined in our sole discretion, at any time, without prior notice. All changes shall be deemed effective immediately once posted on the Website, and shall apply to all access to and use of the Website and/or Services after the effective date thereof (evidenced by the “Last Updated” date shown above). Notwithstanding any provisions contained herein and/or all efforts and features provided by us to ensure a fun and entertaining experience is had on the Website, you acknowledge, represent, and warrant your agreement and understanding that (i) all efforts and actions taken by you via your use of the Services (including, without limitation, playing any games) and/or otherwise interacting with the Website are your sole responsibility, and (ii) you assume all risk relating to your use of the Services and/or access of the Website. For the avoidance of doubt, it is your choice to decide whether to play any games and/or otherwise utilize the Services. Helpful Tips Set a Budget / Play Limits – We recommend that you set limits in order to avoid abusing the Services. Only purchase Gold Coins if you can afford it. Remember, we have free entry options that you can use whenever you want. Free play is always available on our site. Track your Time – Online social game play is a great form of entertainment, but it should not be used as an escape from reality. Too much screen time is not healthy for anyone. We want you to play for an appropriate amount of time, take breaks when needed, and then come back later. Our goal is not for our customers to spend endless hours in front of their computer screen or mobile device. Self-Assess – If you believe you or a friend/family member is engaging in problem-gaming, you should strongly consider seeking assistance. Here are some common indicators that you or another might have a problem: You hide your gaming from friends and/or a lie about how often you play and how much money you spend playing. You binge-play, spending hours and hours on your computer or mobile device. You use gaming to comfort yourself and/or escape from problems or difficulties in your career or personal life. You play first thing in the morning or late into the night and lose sleep as a result of your gaming. You skip work, study, or other responsibilities in order to spend more time gaming. You feel guilty, shameful, or embarrassed about your gaming habits. You experience extreme highs or lows in your emotions while gaming. If, after performing a self-assessment, you feel you need additional support or help, you may want to consider contacting Gaming Addicts Anonymous (GAA) (https://www.gamingaddictsanonymous.org). This is an organization dedicated to helping those who are addicted to computer games. It can be contacted at helpline@gaais.org. The following resources may also be available in your jurisdiction: Omega Recovery Gaming Addiction (https://omegarecovery.org) On-Line Gamers Anonymous (OLGA) (https://www.olganon.org/home) The Smart Mobile Gamers (https://smartmobilegamers.org/) play.rubysweeps.com has no affiliation with GAA or any other resource mentioned above. play.rubysweeps.com cannot attest for the effectiveness of any third party assisting with problem-gaming. Neither GAA nor any other available resource has any affiliation with play.rubysweeps.com, and such resources cannot provide any assistance or customer support related to your Account. Be Responsible When Gaming: It is never a good idea to play computer games as your primary source of income or to attempt to earn winnings to pay off debts. Neither is it a good idea to play computer games while under the influence of alcohol or drugs. Protect Minors: The Services are not available or intended for any person under the age of 18 or the age of majority in the jurisdiction in which the person resides and accesses the Services. If you have minors in your household and/or minors who have access the devices you use to play, you should take steps to protect them. Be sure to protect your passwords and always log out when you are not in front of your gaming device. There are numerous vendors and/or services/settings that can be used to restrict access on your devices and ensure any accessible content is age-appropriate, and we recommend utilizing such resources if they fit your household’s needs. If you believe a user of our Services is under the age of 18 (or the age of majority in the jurisdiction in which the user resides), please contact us at support@rubysweeps.com Self-Exclusion and Account Closure If you believe you are at risk of developing a gaming problem or currently have one, consider using our Self-Exclusion feature, which prevents you from gaming with Ruby Sweeps indefinitely. This option ensures that your account will remain inactive, with reactivation only possible at the discretion of Ruby Sweeps. How to Self-Exclude:Indefinite Self-Exclusion: You can choose to self-exclude for an indefinite period. This decision will take effect immediately upon confirmation, preventing access to your account. Account Reactivation: During self-exclusion, you will not be able to open any new accounts. If you wish to reactivate your account later, please contact our support team. We may ask you to complete an assessment, a questionnaire or utilise one of our Responsible Gaming features to ensure it is safe for you to resume gaming on our site. For more information about self-exclusion, please reach out to our friendly Customer Services team, who will be happy to assist you. How to Close Your Account:If you prefer to stop playing for other reasons, consider using our Account Closure option: Contact Us: To close your account, contact us via email or chat. We will guide you through the process and confirm once your account has been closed. Irreversible Action: Closing your account is irreversible. We will maintain your account records as part of the process of enforcing this action. Next StepsMarketing Opt-Out: We will remove you from our marketing databases. Additionally, we recommend removing Ruby Sweeps from your home screen and blocking or unfollowing our social media accounts. Seek Support: We strongly suggest seeking support from a problem gaming support service to help manage your gaming habits. We have gathered a list of support options in our Help Center as well as the options provided above. https://support.rubysweeps.com/hc/en-us/articles/10226908084879-Where-Can-I-Find-Additional-Support-or-Assistance Related articles December/January Refer-a-Friend! What is the WELCOME Promo Code? What is Responsible Gaming? Self Assessment Checklist What is the Monthly Promo Code? Comments 0 comments Please sign in to leave a comment.