To be able to redeem your Won Emeralds on Ruby Sweeps, you need to complete a Proof of Address and Liveness Verification.

This includes submitting an eligible document with your address along with a Live Selfie.

We can accept a few different forms of documents to prove your address. 🏠

✅Bank Statements 🏦

✅Utility bills no older than 3 months. 🔌

✅Internet/Cable TV/Home Phone Line Bills 📺

✅Tax returns 📄

✅City or Council Tax bills 📃

❌Screenshots 📱

❌Mobile Phone bills 📵

❌Receipts for Purchases 🧾

❌Insurance statements📄

❌Documents older than 3 months 📅
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1️⃣ Go to the Main Menu

2️⃣ Click "Redeem"

3️⃣ A prompt should pop up to get you to Verify your account

4️⃣ Follow the instructions on the verification pop-ups to upload your Proof of Address and your Liveness Selfie

5️⃣ If your verification is successful, you'll be able to reserve your Won Emeralds for the redemption of real cash prizes!

If you're having trouble with this process or if you have any questions at all, reach out to our Customer Support Team via the red chat bubble!