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What Do the Redemption Statuses Mean?

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Written by Labib Hussein
Updated over a week ago

We use different terms to describe the status of your redemption reservation, here's the guide below:

Requested ⏳

  • This means that your redemption reservation is in queue for security checks and approval by our Customer Support Team.

Reviewed ➖

  • This means that your redemption reservation has been reviewed and confirmed by our Customer Support Team.

  • Your redemption has been sent to the Redemption Team to continue the process. (*see note below)
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Succeeded ☑️

  • This means that our Redemption Team have completed any other security checks and sent your redemption to our payment gateway to continue processing.

  • We will send a confirmation message when we have completed this step.

  • They will usually send out your redemption for the next step within the next 24 hours* after approval.

Failed ✖️

  • This means that there has been an issue with your redemption, and it has been rejected.

  • Our Customer Support Team will be in touch to ask for more information in order to update your account and resend your redemption.

  • Please reach out if you notice this status on your account so we can help you!

Key Note! 📝

*We do not process redemptions on weekends on Public Bank Holidays

Our redemption times can vary and we do aim to communicate and update our site as soon as we can to keep players updated and aware 😊

We are working really hard to increase the speed of our Redemptions and to be able to offer faster redemptions in the near future! How exciting! 🥳

To understand more about The Redemption Process at Ruby Sweeps! you can click on that link and get a bunch of helpful information and tips! 💚💚

Any questions, we're all ears at Ruby Sweeps! Head to the chat bubble to the right of your device or click 'Submit Request' down the bottom of this page 😊😊

Related Articles
Signing Up to Ruby Sweeps!
The Redemption Process at Ruby Sweeps!
What Is A Redemption Reservation?
How Do I Make a Redemption Reservation?
What’s a Redemption Reversal Hold?
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