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What Do the Redemption Statuses Mean?

Updated over 2 weeks ago

We use different terms to describe the status of your redemption reservation.

Here's the guide below:

Requested ⏳

  • This means that your redemption reservation is in the queue for security checks and approval by our Customer Support Team.

Reviewed ➖

  • This means that your redemption reservation has been reviewed and confirmed by our Customer Support Team.

  • Your redemption has been sent to the Redemption Team to continue the process. (*see note below)
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Succeeded ☑️

  • This means that our Redemption Team have completed any other security checks and sent your redemption to our payment gateway to continue processing.

  • We will send a confirmation message when we have completed this step.

  • They will usually send out your redemption for the next step within the next 24 hours* after approval.

Failed ✖️

  • You card may be locked. Make sure to unlock it!

  • Receiving bank systems may be down at the time the redemption was approved.

  • Your card issuer or receiving bank declined the deposit attempt. Make sure they accept third-party deposits!

Key Note! 📝

*We do not process redemptions on weekends on Public Bank Holidays

Our redemption times can vary and we do aim to communicate and update our site as soon as we can to keep players updated and aware 😊

To understand more about The Redemption Process at Ruby Sweeps! you can click on that link and get a bunch of helpful information and tips! 💚💚

Any questions, we're all ears at Ruby Sweeps! Head to the chat bubble to the right of your device 😊

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Signing Up to Ruby Sweeps!
The Redemption Process
How to Make a Debit Redemption Reservation? (Rapid Redemptions)
How Do I Make a Bank Redemption Reservation? (ACH)
What’s a Redemption Reversal Hold?
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