Sometimes players want to reverse their redemption; we have a hold period! ⏳
First, Some Terms to Understand 📚
Redemption Reservation: This is the process you follow to convert your won emeralds into a redemption, which is then transferred to your bank account. 💵
More on that here: What Is A Redemption Reservation?
Redemption Reversal: This is when you request to undo the redemption reservation you made. Instead of having your won emeralds redeemed, you’d like to keep them as won emeralds to continue playing. 💎
At Ruby Sweeps, we want you to have fun and enjoy our games! 🎉
We also want you to enjoy your winnings too! 🏆
If you would like to reverse your redemption, please reach out to the Customer Support Team via the chat bubble and they'll be happy to help!
Enjoy your time at Ruby Sweeps, and happy gaming! 🎮✨