Whether it's your first time redeeming or you're a long-time player, here's a helpful guide to the redemption process!
What is Redeeming?
When you play our games at Ruby Sweeps, you can play using your Emeralds! If you win Emeralds by hitting the features, you can redeem them to exchange for real cash!! 💰 One Emerald can be redeemed for $1 USD!! Redeeming or making a redemption reservation is the process of exchanging your Won Emeralds for Real Cash to your account 🔥🔥
What do you need to get the redemption process started?!
Well! Make sure you're signed up and playing Ruby Sweeps! - Signing Up to Ruby Sweeps!
If you're in and playing our games you can be in to win!! 💚
Then you'll need to have at least 50 Won Emeralds in order to redeem!
Following that you'll need to make sure you're Redemption Verified 😊
Making a redemption reservation!
Once you've completed the steps above, you'll be ready to make your redemption reservation!
Here's how!
Log in to Ruby Sweeps
Go to the Main Menu
Click on "Redeem"
It will open the "Reserve Emeralds" page
Enter your full name as it appears on your bank account
Enter your Routing Number and Account Number (Redemptions to non-traditional bank accounts, such as Cash App and Chime, are not guaranteed and may not be successful for all users. )
Choose Checking or Savings
Tick the box to confirm that your information is correct
Click "Submit"
Once you've confirmed your account details, you'll need to enter the number of Won Emeralds that you'd like to redeem between 50 and 4999.
Click 'Submit!'
Congrats! You've just made your Redemption Reservation!
What Happens next?
Once you've made your reservation you can track its status in the same section of your account. An example is below 💚
Once your status says succeeded, that will mean your redemption is moving toward your account! Our redemption times do vary - though from feedback, approximately 5-7 business days is the standard length of time redemptions are taking.
What do the Redemption Statuses Mean?
We use different terms to describe the status of your redemption reservation, here's the guide below:
Requested ⏳ |
|
Reviewed ➖ |
|
Succeeded ☑️ |
|
Failed ✖️ |
|
Key Note! 📝
*We do not process redemptions on weekends and Public Bank Holidays
Our redemption times can vary, and we do aim to communicate and update our site as soon as we can to keep players updated and aware 😊
How Long Does it take before I can Expect to see my Redemption?
Our redemption times do vary at the moment! We are seeing our average redemption time taking approximately between 5-7 business days. This does not include weekends or public holidays 😊 We send out confirmation emails and aim to update our channels if we see these redemption times slowing down 😊
We are working really hard to increase the speed of our Redemptions and to be able to offer faster redemptions in the near future! How exciting! 🥳
What happens if it's been more than 5-7 business days?!
If you still haven't seen your redemption land in your account by the 7th business day, please reach out to us! You can use the chat bubble or click 'submit request' down the bottom of this article! We will work with you to figure out what's going on 😊
Other Helpful Pieces of Information!
Minimum and Maximum Redemption Reservation Amounts
We do have minimum and maximum redemption amounts!
You need at least 50 Won Emeralds in order to redeem 😊
You can redeem a maximum of 4999 Won Emeralds.
Remember though, once a redemption reservation status is succeeded, you can make another reservation 😊
What will your redemption appear as in your banking account?
Your redemption will show up as "Pps - Ruby Sweeps" in your transaction history! Keep your eyes peeled for that! 👀
Completing IRS 1099 Tax Forms
If you redeem more than $600 accumulatively in a financial calendar year from us at Ruby Sweeps (well done you!!) we will need to request you complete an IRS 1099 Tax Form - more info on that here Completing IRS 1099 Tax Forms
Phew! So, that's the redemption process! If you have any questions or feedback do reach out 😊