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I Want to Give Feedback, How Do I Do That?

Updated this week

If you would like to provide some feedback, you can do so by reaching out via the Customer Support Chat! πŸ™Œ

Your feedback helps us grow and improve our site in ways that YOU want to see it change. You can send feedback at any time. 😁

Here's how:

When you log into Ruby Sweeps on your device, you'll see our greeting and a little red chat bubble in the bottom right corner of your screen. πŸ“±

Click on this bubble and click on the 'Send us a Message' option. πŸ—¨οΈ

Our AI 'Alan' will help you navigate to a select box where you can click 'Offer Feedback'.

Then you will be passed on to a Customer Support team member!

Or if you're outside of Customer Support Hours, your message will be collected for the team.

Let us know what you're thinking! We're all ears!πŸ‘‚

When we receive your feedback, we'll be sure to respond to you!

In most cases, we celebrate as a team all the good things we hear from you guys, and for the feedback that offers ways to improve - we spend time weekly discussing what we can do to make the experience even better!

As an example! During August 2024, we had our redemption times slow down a buuuunch. We heard your feedback and started escalating it out to the wider business! We eventually got a better solution that sped up redemptions from 14 days to 7 or less!

That was helped by you guys telling us what you needed! We're so thankful for it and glad we were able to find a solution πŸ”₯πŸ”₯

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