If you would like to provide some feedback, you can do so by reaching out via the Customer Support Chat! 🙌
Your feedback helps us grow and improve our site in ways that YOU want to see it change. You can send feedback at any time. 😁
Here's how:
When you log into Ruby Sweeps on your device, you'll see our greeting and a little red chat bubble in the bottom right corner of your screen. 📱
Click on this bubble and click on the 'Send us a Message' option. 🗨️
Our AI 'Alan' will help you navigate to a select box where you can click 'Offer Feedback'.
Then you will be passed on to a Customer Support team member!
Or if you're outside of Customer Support Hours, your message will be collected for the team.
Let us know what you're thinking! We're all ears!👂
When we receive your feedback, we'll be sure to respond to you!
In most cases, we celebrate as a team all the good things we hear from you guys, and for the feedback that offers ways to improve - we spend time weekly discussing what we can do to make the experience even better!
As an example! During August 2024, we had our redemption times slow down a buuuunch. We heard your feedback and started escalating it out to the wider business! We eventually got a better solution that sped up redemptions from 14 days to 7 or less!
That was helped by you guys telling us what you needed! We're so thankful for it and glad we were able to find a solution 🔥🔥