Why Can't I Redeem All of My Emeralds? Cece Bartley September 18, 2024 21:09 Updated Trying to redeem your Emeralds and getting a bit stuck? There could be a few reasons this is happening! We've got some tips below! π‘ In order to redeem you will need to be 'Redemption verified' - Click on the link to learn more! make sure that part is done first! Then come back here! Have you got 50 Redeemable Emeralds in your account? You'll need to check in your account if you have 50 Won Emeralds in your account to redeem. You can find out what your balance is by logging in, heading to the 3 lines at the top right of your device and then clicking account - you'll see a similar image like the one below π Your account will be able to show you if your Emeralds are Complimentary Emeralds or Won Emeralds π It may be that you need to continue playing through your Complimentary Emeralds for them to become Won Emeralds! Complimentary Emeralds cannot be redeemed. You need to play through your Complimentary Emeralds, and check you have 50 Won Emeralds in order to redeem. Then you can reserve your Won Emeralds for a redemption of real cash prizes sent to your elected bank account. π₯π₯ Check your account now to see if you're ready to redeem! π Make sure youβve played through your Complimentary Emeralds and have at least 50 Won Emeralds to unlock real cash prizes straight to your bank! πΈβ¨ Take care and Happy Gaming πͺπ₯ Related articles What Do the Redemption Statuses Mean? What is the WELCOME Promo Code? Can I Redeem Gold Coins? Can I Talk to a Real Person on the Phone? I Want To Play For Free, How Can I Do That? Comments 0 comments Article is closed for comments.